At our online store, we value your satisfaction and strive to offer high-quality products that meet your expectations. However, we understand that unforeseen situations may arise. Below, we detail our refund policy:
1. Damaged or Defective Products
If the product arrives damaged, defective, or does not match your order, please contact us within 7 days of receiving your order. To initiate the refund or replacement process, we will require:
- A detailed description of the issue.
- Photos of the product and packaging.
Once approved, we will issue a full refund or send a replacement product at no additional cost.
2. Incorrect Products
If you received a product that does not match your order, please notify us within 7 days of delivery. We will arrange to send the correct product and cover any return shipping costs.
3. Perishable Products
As our snacks are organic and perishable, we do not accept returns due to a change of mind. We recommend reviewing the product details carefully before making your purchase.
4. Refund Request Timeframe
All refund requests must be made within 7 days of receiving your order. Unfortunately, we cannot process requests submitted outside of this timeframe.
5. Refund Process
Once your request is approved, the refund will be processed within 10 business days and issued through the original payment method. Please note that bank or payment provider processing times may vary.
6. Shipping Costs
- If the refund or replacement is due to our error (incorrect, defective, or damaged product), we will cover the shipping costs.
- In other cases, shipping costs are non-refundable.
7. Contact Us
For any refund-related inquiries, please email us at hello@sevensnackorganic.com or chat with us, our team will be happy to assist you.
We appreciate your trust in our products and are committed to ensuring a satisfying shopping experience.